The Bürgenstock is a mountain in Switzerland located partway along the shore of Lake Lucerne. Bürgenstock is also a resort located at 874 m a.s.l. on the same mountain. There are many hiking trails in the area. The Hammetschwand Lift at 1,132 metres, which is the highest outdoor lift in Europe, is also found here with a lookout point on the Bürgenstock plateau overlooking Lake Lucern. Here you will also find the Hammetschwand mountain restaurant.
The Bürgenstock Hotels and Resorts comprise of four hotels: the 5 star Bürgenstock Hotel, the 5 star Wald Hotel, the 4 star Palace Hotel and the 3 star Taverne 1879. In addition, private residences are also available for longer stays.
After spending one fabulous week at the Radisson Blu hotel in Lucerne, I spent another six nights at the Bürgenstock Resort’s Wald Hotel. I was initially booked at the Taverne 1879, but when I arrived there, I was quite disappointed. Taverne 1879 has 12 chalet style rooms located on the first floor of the Restaurant Taverne. There is neither an elevator nor anybody to help you bring your bags to your room. While the room rate is twice as much of what you would pay for a 4 star hotel in Lucerne, there are no facilities at this 3 star chalet. You can use the spa at the Bürgenstock Hotel but it costs 100 Swiss Francs per visit and bookings have to be made in advance. Also, the Taverne Restaurant can get quite busy in the evenings (especially on weekends), and if you are looking for quiet and solitude, this is not your place.
After leaving my bags at the Taverne, I walked to the Wald Hotel to check-in for my stay at the Taverne. When I expressed my displeasure over the chalet, the lady at the front-desk offered to upgrade me to the Wald Hotel at an additional rate of 100 Swiss Francs per night. I gladly accepted the offer. Wald Hotel has its own private spa with three swimming pools (including an outdoor pool), and sauna and steam baths. Rooms are quite lovely having their own private terraces with breathtaking views of the Swiss Alps.
While I would give full points to the comfort and cleanliness of the rooms at the Wald Hotel, the service is quite unsatisfactory and does not match 5 star standards. The hotel is quiet understaffed and the employees are sometimes rude.
As 2018 comes to a close and as I review my travels and hotel stays this year, my stay at the Wald Hotel turned out to be not quite what I expected. It would probably have been better to spend my money somewhere else. I usually don’t give negative reviews but I wanted to share my honest opinion about the hotel with my readers who may want to travel to Switzerland in the future.