The Bürgenstock is a mountain in Switzerland located partway along the shore of Lake Lucerne. Bürgenstock is also a resort located at 874 m a.s.l. on the same mountain. There are many hiking trails in the area. The Hammetschwand Lift at 1,132 metres, which is the highest outdoor lift in Europe, is also found here with a lookout point on the Bürgenstock plateau overlooking Lake Lucern. Here you will also find the Hammetschwand mountain restaurant.
The Bürgenstock Hotels and Resorts comprise of four hotels: the 5 star Bürgenstock Hotel, the 5 star Wald Hotel, the 4 star Palace Hotel and the 3 star Taverne 1879. In addition, private residences are also available for longer stays.
After spending one fabulous week at the Radisson Blu hotel in Lucerne, I spent another six nights at the Bürgenstock Resort’s Wald Hotel. I was initially booked at the Taverne 1879, but when I arrived there, I was quite disappointed. Taverne 1879 has 12 chalet style rooms located on the first floor of the Restaurant Taverne. There is neither an elevator nor anybody to help you bring your bags to your room. While the room rate is twice as much of what you would pay for a 4 star hotel in Lucerne, there are no facilities at this 3 star chalet. You can use the spa at the Bürgenstock Hotel but it costs 100 Swiss Francs per visit and bookings have to be made in advance. Also, the Taverne Restaurant can get quite busy in the evenings (especially on weekends), and if you are looking for quiet and solitude, this is not your place.
After leaving my bags at the Taverne, I walked to the Wald Hotel to check-in for my stay at the Taverne. When I expressed my displeasure over the chalet, the lady at the front-desk offered to upgrade me to the Wald Hotel at an additional rate of 100 Swiss Francs per night. I gladly accepted the offer. Wald Hotel has its own private spa with three swimming pools (including an outdoor pool), and sauna and steam baths. Rooms are quite lovely having their own private terraces with breathtaking views of the Swiss Alps. But, it was one of my worst luxury hotel stays ever!
While I would give full points to the comfort and cleanliness of the rooms at the Wald Hotel, the service is quite unsatisfactory and does not match 5 star standards. The hotel is quiet understaffed and some of the employees are sometimes very rude.
I arrived at the Wald Hotel after traveling in Switzerland for about a week. Exhausted and worn out from my travels, I looked forward to rejuvenating at this luxurious spa. However, the first day at breakfast, the lady serving my table was so rude, I broke down in tears. Back in my room, housekeeping never brought the water and tea I had asked for! My room clock with the bluetooth was not working, and even though I had told the front desk several times, it took them two days to send somebody to my room to fix it! They apologized saying that the hotel had a lot of guests the previous couple of days, so they had been quite busy! One night I ordered room service, and they charged me 30 euros for literally two spoons of tomato soup! When I checked out, I asked the concierge to help me bring my luggage from my room but for thirty minutes nobody came. I was in a rush because I was traveling to Italy the same day with my tour guide/photographer who was waiting for me in the parking lot of the hotel. Then I came down to the front desk and asked for help. However, it took another 30 minutes for someone to come. When the man arrived, he said he was busy helping guests check out from the Bürgenstock Hotel, and hence the delay! Doesn’t Wald Hotel have it’s own concierge services? I have a back problem otherwise I would have got my bags myself. I have stayed at five star hotels around the world and this one was the worst! For the kind of money I spent here, I could have gone to Four Seasons or the Oberoi hotels in India where they really know how to treat their guests.
As 2018 comes to a close and as I review my travels and hotel stays this year, my stay at the Wald Hotel turned out to be not quite what I expected. It would probably have been better to spend my money somewhere else. I usually don’t give negative reviews but I wanted to share my honest opinion about the hotel with my readers who may want to travel to Switzerland in the future.